Data Protection
for 4dcai Users
4dcai takes the privacy of every user who registers and uses our platform seriously. This policy explains what information we collect, how it is used, and the rights you have as a registered user.
4dcai's Commitment to Your Privacy
Every decision we make regarding your data is guided by the following six core principles.
Layered Data Security
All your personal information is stored using 256-bit SSL encryption. 4dcai's servers are built with multiple security layers to prevent any unauthorised access, including cyberattacks and data theft attempts.
Minimal Data Collection
4dcai only collects information that is genuinely necessary for the operation of your account — including your name, email, phone number and payment details. No excess data is collected without a clear and legitimate purpose.
Explicit Consent
We do not share or transfer your data to third parties without your prior consent, except where required by law or for direct operational needs such as payment processing.
Full Transparency
You have the right to know what data we hold about you at any time. Simply contact the 4dcai support team and we will openly inform you of the information on record.
Right to Update and Delete
4dcai users may request correction or deletion of personal data through our support channels. Requests will be processed in accordance with internal procedures and within a reasonable timeframe.
Controlled Retention Period
Your data is not stored indefinitely. 4dcai sets retention periods based on legal and operational requirements. Once those periods end, data will be securely deleted in accordance with standard procedures.
Information We Collect
1.1 Account Registration Information
When you register an account at 4dcai, we collect information you provide directly, including:
- Full name as shown on your identity card (MyKad)
- Active email address
- Mobile phone number
- Account password
- Date of birth for age verification purposes — users must be 21 years of age or older
1.2 Financial Transaction Information
To enable smooth deposit and withdrawal processing, 4dcai records details related to transactions. This includes the payment method used such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies (USDT, BTC, ETH), the amounts involved, the date and time of each transaction, and payment verification status.
This financial data is required to ensure every transaction can be verified, credited accurately, and settled within 5 to 30 minutes as promised to users.
1.3 Platform Usage Data
The 4dcai system automatically records data on how you interact with the platform, including your IP address, device type and web browser, login times, games accessed and betting history. This data is used solely to improve the user experience and to detect any unusual activity for account security purposes.
1.4 Customer Support Communications
All conversations via live chat or email with the 4dcai support team may be recorded for staff training, service quality control and future case reference. These records are not shared with external parties.
How We Use Your Information
2.1 Account Management and Verification
The data you provide during registration is used to create and maintain your 4dcai account. This includes identity verification, age checks (21+), and account recovery if you forget your password.
2.2 Transaction Processing
Your payment details are used specifically to process deposits with a minimum of RM30 and withdrawals with a minimum of RM100 via the available e-wallet, DuitNow, FPX and cryptocurrency methods. This information is shared only with the relevant payment providers and is protected by strict confidentiality agreements.
2.3 Service Communications
4dcai uses your email address and phone number to send account-related notifications, transaction confirmations, security updates and bonus information relevant to your account. You can manage your notification preferences through your account settings.
2.4 Platform Improvement and Security Controls
Aggregated usage data helps the 4dcai technical team identify system bugs, optimise platform performance, and detect unusual patterns that may indicate fraud attempts or unauthorised access. All analysis is carried out internally without exposing individual data to external parties.
2.5 Legal and Regulatory Compliance
As a platform operating under international licensing, 4dcai is required to retain transaction and user identity records for certain periods to comply with anti-money laundering (AML) requirements and financial reporting obligations. This data is only provided to authorities when legally required.
Sharing Information with Third Parties
4dcai does not sell, rent or transfer users' personal data to any third party for marketing purposes. Data sharing only occurs in the following limited circumstances:
3.1 Payment Service Providers
To process financial transactions, the necessary information will be shared with approved payment providers such as Touch 'n Go operators, DuitNow, the FPX network and relevant cryptocurrency platforms. These providers are bound by confidentiality agreements and their own data protection policies.
3.2 Game Software Providers
Game developers who supply content to the 4dcai platform may receive limited game session data (not financial information or full identity details) for the purposes of game licence verification and technical resolution.
3.3 Competent Authorities
4dcai will disclose user information to government authorities, law enforcement agencies or regulatory bodies only when there is a valid court order, an official request from a relevant body, or an unavoidable legal obligation.
Your Rights as a 4dcai User
As a registered 4dcai user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via 24/7 live chat or email.
Right of Access
You may request a copy of all personal data we hold about you within a reasonable timeframe.
Right of Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request that it be updated.
Right of Erasure
You may request deletion of your personal data, subject to any applicable legal retention obligations.
Right to Object
You may object to the processing of your data for certain purposes, including marketing communications you do not want.
How to Exercise Your Rights
To submit any request relating to your privacy rights, follow these steps:
- Log in to your 4dcai account or contact customer support via live chat
- Clearly state the type of request you wish to make (access, rectification, erasure or objection)
- Provide the identity verification information required for the security of your account
- Our privacy team will process your request and provide a response
Cookies, Security and Policy Updates
5.1 Use of Cookies
The 4dcai platform uses cookies to improve the user experience. Session cookies are used to maintain your login status, while preference cookies store your language and display settings. You may disable cookies through your web browser settings, though this may affect certain platform functions.
4dcai does not use third-party cookies for advertising or cross-site tracking purposes.
5.2 Technical Security Measures
Your data security is protected through multiple technical layers including data encryption during transmission and storage, a two-factor authentication system available for your account, continuous monitoring for abnormal activity, and regular security audits by the 4dcai internal team.
5.3 Updates to This Privacy Policy
4dcai reserves the right to update this Privacy Policy from time to time to reflect changes in operations, technology or legal requirements. When significant changes are made, we will notify users via their registered email or through a clear notice on the website.
Continued use of the 4dcai platform after the stated update date is considered your acceptance of the updated policy. We encourage you to review this page from time to time to stay informed.
5.4 Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:
| Support Email | [email protected] |
| Live Chat | Available 24/7 in Malay and English |
| Response Time | We aim to respond to every privacy enquiry promptly |
| Policy Updated | January 2026 |
Start Playing with an Account
That Is Safe and Secure
With a solid privacy policy and a multi-layered security system, 4dcai ensures your gaming experience is fully protected. Register today and explore slots, live casino, poker, roulette and your favourite sports.